Effective Date: [04 Sep 2023]

1. Cancellation Policy

1.1 Passenger Cancellation: Passengers may cancel their taxi bookings through the Mr. Cabby mobile application or website. The following cancellation fees and policies apply:

• Cancellation Timeframe: Cancellations made within [X] minutes/hours before the scheduled pickup time may be subject to a cancellation fee.

• Cancellation Fee: The cancellation fee will be [Amount or Percentage] of the estimated fare, as determined by Mr. Cabby.

• Waiver: Mr. Cabby may waive the cancellation fee in exceptional circumstances, such as driver unavailability or technical issues with the application.

1.2 Driver Cancellation: In the event that a Mr. Cabby driver cancels a confirmed booking, Mr. Cabby will make all reasonable efforts to assign another driver promptly. Passengers will not be charged any cancellation fee for driver-initiated cancellations.

2. Refund Policy

2.1 Overcharge or Billing Errors: In the event of an overcharge, billing error, or discrepancy in the fare calculation, passengers are encouraged to contact Mr. Cabby's customer support within [X] days of the trip. Mr. Cabby will investigate the matter and, if the overcharge is confirmed, will refund the excess amount to the passenger's original payment method.

2.2 Service Quality Issues: If a passenger is dissatisfied with the quality of service provided by a Mr. Cabby driver (e.g., cleanliness, behavior), they are encouraged to report the issue to customer support within [X] days of the trip. Mr. Cabby will review the complaint and may, at its discretion, issue a partial or full refund to the passenger.

2.3 Trip Cancellation by Mr. Cabby: In rare cases, Mr. Cabby may need to cancel a confirmed booking due to unforeseen circumstances, such as vehicle breakdowns or driver unavailability. In such cases, Mr. Cabby will notify the passenger as soon as possible and make all reasonable efforts to arrange an alternative transportation solution. If no suitable alternative can be provided, Mr. Cabby will issue a full refund to the passenger.

3. Refund Processing

3.1 Refund Method: Refunds will be processed using the same payment method used for the original booking. Please allow [X] business days for the refund to appear in your account, depending on your bank or financial institution.

3.2 Refund Inquiries: Passengers with refund inquiries or concerns may contact Mr. Cabby's customer support for assistance. It is essential to provide relevant trip details, such as the booking reference number, to facilitate the refund investigation process.

4. Modification of Policy

Mr. Cabby reserves the right to modify this Refund and Cancellation Policy at any time. Updated policies will be posted on our website and will become effective immediately upon posting.

5. Contact Information

For any inquiries or concerns regarding the Refund and Cancellation Policy, please contact us at:

Mr. Cabby Transportation Services LLP [Aliganj] [+91-7510003044] [booking@mrcabby.in]

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Refund and Cancellation Policy.